We would like to keep you up to date with our internal discussions here at Skytrek Willow Springs Station.
Firstly – we want to wish everyone health and safety today and in the future. We hope you are all doing ok and are coping with the daily changes.
As a small family business already suffering due to drought we have been heavily impacted by the Covid19 Crisis and have no doubt we will continue to be impacted moving forward until we return to a sense of ‘normality.’ Our business, which employs 4 members of the direct family, also employs 2 ‘Grey Nomads’ and we want to thank you for considering us for your next adventure as your support keeps us here in our beautiful home and allows us to share it with you. The best support you can be giving us is keeping us on your list of places to see/travel to and spreading the word of what we have to offer. We are extremely thankful to all those who keep us in their minds for both rain and a successful remainder of the tourism season.
Option 1: Retain your booking and shift it to a later date (within the 12 months following your arrival date). Any payments already made can be held by Skytrek Willow Springs Station as a credit towards your name until you rebook your stay at a later date.
Option 2: We understand that many people will simply not be able to contemplate future plans and may need a refund for financial reasons. Any bookings that may need refunds relating to the Covid-19 situation we are willing to do a full refund excluding the $50 administration fee inside the usual cancellation period of 1month.
Policies & Procedures over the coming months:
We fully understand you are probably itching to get out of your homes and go exploring again. We are pleased to announce we are accepting bookings from 1st June 2020 onwards and whilst we remain closed at this point in time we will reassess the situation in the last week of May to ensure a June opening is the best decision for our family, staff and community. If in the event of a continued closure, we will contact those who have booked to allow plenty of time to investigate alternative travel options.
We will continue our Social Media posting with the focus of sharing our beautiful home to you and help you to plan your next great getaway. You can help us by commenting, engaging and sharing these posts to your friends and family to help spread the word. Click here for Skytrek Willow Springs Station on Facebook & here for Instagram.
We will continue to abide by Government and Industry Guidelines. At present we are taking into consideration all our options/procedures to make your visit to us an enjoyable and safe experience as of 1st June 2020. Our Caretaker’s Office will be regularly wiped down following guests interaction with our staff and we have sanitiser available on the desk for your use. Our cleaning procedures within the Accommodation will remain thorough with each departure clean and pre-arrival clean ensuring floor to ceiling is being addressed and with extra emphasis on wherever hands or bodies touch! We’re also excited to share that we can still supply plenty of toilet paper! Our Amenities will be cleaned twice daily and extra cloths/disinfectant will be available in our Camp Kitchen to allow each guest to wipe down all surfaces after using this facility. We ask that guests respect the small area of the small kitchen by only having one group using the interior of the facility at any one time. We ask that all of our visitors assist us to meet the guidelines by limiting their gatherings to 10 persons or less and ensuring social distancing and good hand and respiratory hygiene is practised.
Finally, over the next few month please feel free to reach out, say hello and if you have any questions regarding the property, business or region please do not hesitate to contact us. We are committed to staying strong and look forward to offering you the best Flinders Ranges experience in the near future.