We would like to keep you up to date with our internal discussions here at Skytrek Willow Springs Station.
Firstly – we want to wish everyone health and safety today and in the future. We hope you are all doing ok and are coping with the daily changes.
As a small family business already suffering due to drought we have been heavily impacted by the Covid19 Crisis and have no doubt we will continue to be impacted moving forward until we return to a sense of ‘normality.’ Our business, which employs 4 members of the direct family, also employs 2 ‘Grey Nomads’ and we want to thank you for considering us for your next adventure as your support keeps us here in our beautiful home and allows us to share it with you. The best support you can be giving us is keeping us on your list of places to see/travel to and spreading the word of what we have to offer. We are extremely thankful to all those who keep us in their minds for both rain and a successful remainder of the tourism season.
Option 1: Retain your booking and shift it to a later date (within the 12 months following your arrival date). Any payments already made can be held by Skytrek Willow Springs Station as a credit towards your name until you rebook your stay at a later date.
Option 2: We understand that many people will simply not be able to contemplate future plans and may need a refund for financial reasons. Any bookings that may need refunds relating to the Covid-19 situation we are willing to do a full refund excluding the $50 administration fee inside the usual cancellation period of 1month.
Policies & Procedures over the coming months:
If for any reason another outbreak occurs and we choose to close the gates to the property again we will not only notify our future guests with as much notice as possible but we are also willing to do a full refund of your booking if you wish. We understand this is not the most ideal situation however we hope you understand our reasoning including the consideration of the vulnerable persons in our family who live on site.
We will continue our Social Media posting with the focus of sharing our beautiful home to you and help you to plan your next great getaway. You can help us by commenting, engaging and sharing these posts to your friends and family to help spread the word. Click here for Skytrek Willow Springs Station on Facebook & here for Instagram.
We will continue to abide by Government and Industry Guidelines. We are keeping up to date with training and certifications available to ensure we are 'COVID Safe' and continuing to keep ourselves informed on requirements/needs of our guests and the best products we can use to provide a safe and comfortable environment for all of our visitors. Our Caretaker’s Office will be regularly wiped down following guests interaction with our staff and we have sanitiser available on the desk for your use. We are currently taking Contactless Payments only, no cash is being accepted to avoid the possible spread of COVID19. Our cleaning procedures within the Accommodation will remain thorough with each departure clean and pre-arrival clean ensuring floor to ceiling is being addressed and with extra emphasis on wherever hands or bodies touch! We’re also excited to share that we can still supply plenty of toilet paper! As we do not supply hand santiser in our Accommodation/Amenities we recommend you bring some along with you if possible, as well as disinfectant if desired. We encourage the increased practice of hand washing - remember, by singing Happy Birthday to yourself multiple times a day while washing your hands you can ensure your practise is hygiene friendly (if only you got a gift every time you sung it :D). If you are travelling with an infant, we ask that whilst we can provide the cot for you, it would be greatly appreciated if you could bring your own linen/blankets for your child - this is purely an extra safety precaution for 'vulnerable' cases such as your little ones. Our Amenities will be cleaned twice daily and extra cloths/disinfectant will be available in our Camp Kitchen to allow each guest to wipe down all surfaces after using this facility. We ask that guests respect the small area of the small kitchen by only having one group using the interior of the facility at any one time. We ask that all of our visitors assist us to meet the guidelines by limiting their gatherings to 20 persons or less and ensuring social distancing and good hand and respiratory hygiene is practised.
We'd also just like to remind our future guests that whilst some businesses in the area have managed to reopen, like ourselves, not everyone is in the position to do so - for example some experiences such as Blinman Mine, Prairie Hotel, Flinders Food Co, Wilpena Pound Resort, etc are currently unable to reopen or have limited services/hours. If you would like more information on this please do not hesitate to contact me. Our friends at #outbackqueensland worded it very well in one of their recent social media posts...
Finally, over the next few months please feel free to reach out, say hello and if you have any questions regarding the property, business or region please do not hesitate to contact us. We are committed to staying strong and look forward to offering you the best Flinders Ranges experience.