FAQ
The Do’s & Don’ts
Q. Can we have fires?
A. Yes, provided it is not a Total Fire Ban Day (which we can keep you notified of during your stay),
you are welcome to have a fire in our designated fire rings available at every self-contained
accommodation and campsite.
Q. Can we collect our own firewood?
A. No, in order to preserve our natural environment we do not permit the picking up of wood on
the property however we invite you to bring your own wood in or we sell bags of wood for
$28 per bag. NB. Selected self-contained accommodation is given a daily provision of wood
during their stay and guests are welcome to purchase more wood if needed.
Q. Can I camp on Skytrek?
A. No, For safety reasons we do not permit camping along Skytrek as we wouldn’t know if you
have set up camp for the night or there has been an incident which has impacted your travel.
Q. Can I take my AWD around Skytrek?
A. No, due to the long steep climbs and decents along the track AWD vehicles cannot complete
Skytrek - unfortunately AWD’s are not designed to handle long climbs/decents, if attempted
they will normally go into ‘creep mode’. Alternatively Rawnsley Park Station offer a AWD
track that we highly recommend.
Q. Can I camp wherever I like?
A. No, in order to best preserve our pristine environment we have designated campsites. Upon |
booking we ask how many vehicles you are travelling with, what type? (2WD/AWD/4WD)
and if towing, what? (Caravan/Camper Trailer?) This helps us to designate you a site that
suits you best. Our guests are welcome to request a specific site and we will do our best to
achieve the requests dependent on availability.
Q. Can I bring my pet on my holiday?
A. We permit pets on Skytrek, in all of our campsites and in the Jillaroo’s Hut - all other self-
contained accommodation is not pet friendly. We ask that you keep your pet on a leash and
by your side at all times. NB. We neighbour a National Park and whilst no baits are purposely
laid anywhere near where you will be accessing, we remind guests that birds can move baits,
so by keeping your pet on a leash at all times you will recognise if they are scratching at
something to eat.
Q. Can we have fires?
A. Yes, provided it is not a Total Fire Ban Day (which we can keep you notified of during your stay),
you are welcome to have a fire in our designated fire rings available at every self-contained
accommodation and campsite.
Q. Can we collect our own firewood?
A. No, in order to preserve our natural environment we do not permit the picking up of wood on
the property however we invite you to bring your own wood in or we sell bags of wood for
$28 per bag. NB. Selected self-contained accommodation is given a daily provision of wood
during their stay and guests are welcome to purchase more wood if needed.
Q. Can I camp on Skytrek?
A. No, For safety reasons we do not permit camping along Skytrek as we wouldn’t know if you
have set up camp for the night or there has been an incident which has impacted your travel.
Q. Can I take my AWD around Skytrek?
A. No, due to the long steep climbs and decents along the track AWD vehicles cannot complete
Skytrek - unfortunately AWD’s are not designed to handle long climbs/decents, if attempted
they will normally go into ‘creep mode’. Alternatively Rawnsley Park Station offer a AWD
track that we highly recommend.
Q. Can I camp wherever I like?
A. No, in order to best preserve our pristine environment we have designated campsites. Upon |
booking we ask how many vehicles you are travelling with, what type? (2WD/AWD/4WD)
and if towing, what? (Caravan/Camper Trailer?) This helps us to designate you a site that
suits you best. Our guests are welcome to request a specific site and we will do our best to
achieve the requests dependent on availability.
Q. Can I bring my pet on my holiday?
A. We permit pets on Skytrek, in all of our campsites and in the Jillaroo’s Hut - all other self-
contained accommodation is not pet friendly. We ask that you keep your pet on a leash and
by your side at all times. NB. We neighbour a National Park and whilst no baits are purposely
laid anywhere near where you will be accessing, we remind guests that birds can move baits,
so by keeping your pet on a leash at all times you will recognise if they are scratching at
something to eat.
What to expect
Q. Do you need a 4WD to visit Skytrek Willow Springs Station?
A. No, we are 2WD accessible all year round to our self-contained accommodation and selected
bush campsites.
Q. Is there phone reception at Skytrek Willow Springs Station?
A. No, however our guests can access full Telstra service at the nearby Stokes Hill Lookout
(approx. 10min drive from all accommodation & campsites). Alternatively, there is WIFI
available at our centrally located Camp Kitchen giving you the ability to touch base with
family and friends before returning to your accommodation/campsite for a digital detox.
Q. Are there hot showers available for campers?
A. Yes, we have centrally located amenities at the Homestead area available to all campers
staying on site – you may either be camped in a site near the amenities or a private site
where you will be required to take a short drive to the amenities.
Q. Is there a BBQ available?
A. Yes, we have a BBQ at every one of our self-contained accommodation and also provide one
at our Camp Kitchen for campers.
Q. Is there WIFI available in our Self-Contained Accommodation or Campsite?
A. No, however our guests can access WIFI at our centrally located Camp Kitchen giving you the
ability to touch base with family and friends before returning to your
accommodation/campsite for a digital detox.
Q. Are there snakes?
A. It’s like anywhere in Australia – yes there are snakes, however the chances of you actually
spotting one are low. We always suggest keeping your eyes open for them, but we can
promise they are not a regular sighting.
Q. Are there lots of flies/mosquitos?
A. Flies/Mosquitos are difficult to predict – it depends on what the weather is like and how
much vegetation/water is around. We always recommend being prepared for flies/mosquitos
however we can certainly say they are normally worse in the summer months.
We sell fly nets & a fly/mosquito deterrent on site called ‘Rosemary & Cedarwood – by
Natures Botanical,’ this particular cream is great for sensitive skin and won’t scare away
human’s like good old ‘Bushman’s’ does. We use it whenever we are doing any station work
and highly recommend this product.
Q. Is there a minimum night stay?
A. There is no minimum night stay for camping, the Governess’ Cabin or Jillaroo’s Hut. However
we do have a minimum 2 night stay applied to the Shearer’s Quarters, Stockman’s Lodge,
Homestead, Overseer’s Cottage and Moxan’s Hut – this is because we are a small family
business and ensures we cover our costs for housekeeping upon your departure.
Q. How many days do I need to explore the Flinders Ranges?
A. There is no limit to how long your stay should be – for many it depends on their budget,
interests and time available. You could stay for 2 nights – 2 weeks in the Flinders Ranges &
Outback. To help you plan your trip why not check out our ‘Suggested Itineraries.’ We always
recommend a minimum of 3 nights giving you atleast one day on the property and one day
exploring the local area.
Q. How long does Skytrek take to complete?
A. Skytrek Self-Drive 4WD Track is 80km long and takes approx. 7hrs to complete – this includes
stopping time for photos/lunch/etc.
Q. What time does the Caretaker’s Office close?
A. The Caretaker’s Office is open from 8am – 6pm, however in the case of an emergency we are
available 24/7. If you think you will be checking-in after 6pm please contact the Caretaker’s
Office (08 8648 0016) on your day of arrival with an estimated time of arrival. Please
remember the Office is located in our home and whilst we understand long journeys can lead
to late check-in’s please remember we are normal people who enjoy spending time with our
family in the evenings.
Q. Can I get food onsite?
A. No, unfortunately we do not offer any food on site. We recommend guests bring as much
supplies with them as possible to avoid disappointment. There is an Express IGA at Wilpena
Pound Resort (approx. 21km south of us) however this can be limited on supplies.
Additionally, there are a number of restaurants/cafés in the area that we can recommend
however we do advise that there is a high population of wildlife so if travelling at night we
suggest allowing more travel time and drive with extreme caution.
Q. What is your COVID19 Cancellation policy?
A. If a cancellation is related to COVID19 we offer our campers a free cancellation and the
following options is available for those staying in our Self-Contained Accommodation:
Option 1. Cancel and receive a full refund for your stay
Option 2. Cancel and we hold any payments made as a credit towards your name which can
be used anytime within 12months following your existing reservation.
Q. What is your cancellation policy?
A. We offer free cancellation for any campsite reservations up to the day of arrival.
The following policy is in place for cancellations relating to Self-Contained Accommodation:
An Administration Fee of $50 will apply to all cancellations
If cancelled 4 weeks or more prior to occupancy there is no additional charge
If cancelled 3-4 weeks prior to occupancy 50% of cost of accommodation or deposit,
whichever is greater
If cancelled less than 3 weeks prior to occupancy 100% of cost of accommodation
No-shows or cancellations after check-in in both Self-Contained Accommodation and
Camping will be subject to a 100% Cancellation Fee
A separate policy is in place for any cancellations relating to COVID19
Q. What is the weather going to be during my trip?
A. It’s always difficult to predict the weather, especially with our seasons changing the way they
currently are. That being said you can use a website like www.accuweather.com which gives
you the historical average for weather in our region on particular date. Simply type the
location as Flinders Ranges, South Australia and click on Monthly Forecast – then skip ahead
to the dates of your stay.
Q. Do you need a 4WD to visit Skytrek Willow Springs Station?
A. No, we are 2WD accessible all year round to our self-contained accommodation and selected
bush campsites.
Q. Is there phone reception at Skytrek Willow Springs Station?
A. No, however our guests can access full Telstra service at the nearby Stokes Hill Lookout
(approx. 10min drive from all accommodation & campsites). Alternatively, there is WIFI
available at our centrally located Camp Kitchen giving you the ability to touch base with
family and friends before returning to your accommodation/campsite for a digital detox.
Q. Are there hot showers available for campers?
A. Yes, we have centrally located amenities at the Homestead area available to all campers
staying on site – you may either be camped in a site near the amenities or a private site
where you will be required to take a short drive to the amenities.
Q. Is there a BBQ available?
A. Yes, we have a BBQ at every one of our self-contained accommodation and also provide one
at our Camp Kitchen for campers.
Q. Is there WIFI available in our Self-Contained Accommodation or Campsite?
A. No, however our guests can access WIFI at our centrally located Camp Kitchen giving you the
ability to touch base with family and friends before returning to your
accommodation/campsite for a digital detox.
Q. Are there snakes?
A. It’s like anywhere in Australia – yes there are snakes, however the chances of you actually
spotting one are low. We always suggest keeping your eyes open for them, but we can
promise they are not a regular sighting.
Q. Are there lots of flies/mosquitos?
A. Flies/Mosquitos are difficult to predict – it depends on what the weather is like and how
much vegetation/water is around. We always recommend being prepared for flies/mosquitos
however we can certainly say they are normally worse in the summer months.
We sell fly nets & a fly/mosquito deterrent on site called ‘Rosemary & Cedarwood – by
Natures Botanical,’ this particular cream is great for sensitive skin and won’t scare away
human’s like good old ‘Bushman’s’ does. We use it whenever we are doing any station work
and highly recommend this product.
Q. Is there a minimum night stay?
A. There is no minimum night stay for camping, the Governess’ Cabin or Jillaroo’s Hut. However
we do have a minimum 2 night stay applied to the Shearer’s Quarters, Stockman’s Lodge,
Homestead, Overseer’s Cottage and Moxan’s Hut – this is because we are a small family
business and ensures we cover our costs for housekeeping upon your departure.
Q. How many days do I need to explore the Flinders Ranges?
A. There is no limit to how long your stay should be – for many it depends on their budget,
interests and time available. You could stay for 2 nights – 2 weeks in the Flinders Ranges &
Outback. To help you plan your trip why not check out our ‘Suggested Itineraries.’ We always
recommend a minimum of 3 nights giving you atleast one day on the property and one day
exploring the local area.
Q. How long does Skytrek take to complete?
A. Skytrek Self-Drive 4WD Track is 80km long and takes approx. 7hrs to complete – this includes
stopping time for photos/lunch/etc.
Q. What time does the Caretaker’s Office close?
A. The Caretaker’s Office is open from 8am – 6pm, however in the case of an emergency we are
available 24/7. If you think you will be checking-in after 6pm please contact the Caretaker’s
Office (08 8648 0016) on your day of arrival with an estimated time of arrival. Please
remember the Office is located in our home and whilst we understand long journeys can lead
to late check-in’s please remember we are normal people who enjoy spending time with our
family in the evenings.
Q. Can I get food onsite?
A. No, unfortunately we do not offer any food on site. We recommend guests bring as much
supplies with them as possible to avoid disappointment. There is an Express IGA at Wilpena
Pound Resort (approx. 21km south of us) however this can be limited on supplies.
Additionally, there are a number of restaurants/cafés in the area that we can recommend
however we do advise that there is a high population of wildlife so if travelling at night we
suggest allowing more travel time and drive with extreme caution.
Q. What is your COVID19 Cancellation policy?
A. If a cancellation is related to COVID19 we offer our campers a free cancellation and the
following options is available for those staying in our Self-Contained Accommodation:
Option 1. Cancel and receive a full refund for your stay
Option 2. Cancel and we hold any payments made as a credit towards your name which can
be used anytime within 12months following your existing reservation.
Q. What is your cancellation policy?
A. We offer free cancellation for any campsite reservations up to the day of arrival.
The following policy is in place for cancellations relating to Self-Contained Accommodation:
An Administration Fee of $50 will apply to all cancellations
If cancelled 4 weeks or more prior to occupancy there is no additional charge
If cancelled 3-4 weeks prior to occupancy 50% of cost of accommodation or deposit,
whichever is greater
If cancelled less than 3 weeks prior to occupancy 100% of cost of accommodation
No-shows or cancellations after check-in in both Self-Contained Accommodation and
Camping will be subject to a 100% Cancellation Fee
A separate policy is in place for any cancellations relating to COVID19
Q. What is the weather going to be during my trip?
A. It’s always difficult to predict the weather, especially with our seasons changing the way they
currently are. That being said you can use a website like www.accuweather.com which gives
you the historical average for weather in our region on particular date. Simply type the
location as Flinders Ranges, South Australia and click on Monthly Forecast – then skip ahead
to the dates of your stay.
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Willow Springs Station, PMB 3, Hawker, South Australia, 5434
CONTACT: Telephone +61 8 8648 0016 EMAIL: [email protected] |
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